FAQ

  • How do I place an order?

    In order to place an order, please fill out our order form. Provide as much information as possible and upload your image or email it to us at pemcookies@gmail.com. Someone from our team will contact you within 24 hours to discuss your order. We'll give you pricing and if you'd like to proceed, we'll send an invoice for payment take via Credit Card (Visa, Amex, Mastercard) or Zelle.

  • How do I send you an image?

    You can upload an image directly through our order form or email us at pemcookies@gmail.com. Please upload a high-resolution (300dpi) image in either .png or .jpeg format. If you would like to print multiple images, it's best to fill out the order form and then email us the images directly. Please keep in mind that some images will look better on circle cookies than square or rectangle.

  • What is the turnaround time?

    Typical turnaround time after placing the order is 2-3 weeks. This varies depending on order quantity, number of different images desired and delivery location. We will give you a precise timeframe when we discuss your order over the phone with you.

  • Do You Deliver?

    We absolutely do. In fact, in order to ensure the quality of the final product and avoid any cookies from breaking or cracking during shipping via third-party shippers, we'll hand-deliver the cookies to you up to three days in advance of your event. Orders outside of our general geographic area may not be accepted depending on event location and/or specific date of event.

  • What SHAPE and SIZE do the cookies come in?

    Shapes:

    You can choose between round, square or rectangle cookies. You can also mix and match shapes in quantities of 50 of each shape.

    Sizes:

    Circle cookies are 3"

    Squares are 3"x3"

    Rectangles are 2" x 3"

  • What are the ingredients?

    Cookie Ingredients: Unsalted butter, sugar, vanilla extract, eggs, flour, salt, meringue powder, powdered sugar

    Allergens: eggs, nuts, wheat, gluten

    Note: This food is made in a home kitchen that is not subject to the state food safety inspections.

  • Do you offer image design services?

    We prefer you upload the exact image you would like to have printed on the cookie. However, if you don't have a specific image, we can come up with three design options based on your specific event at no cost. We'll send you images of these options to approve in advance. If you're happy with the choices we'll proceed with the order.

  • Can you print different images in the same order?

    Yes, we can print as many different images as you'd like as long as they're in minimum quantities of 50 cookies each.

  • Is there a minimum order quantity?

    Yes, we have a minimum order quantity of 50 cookies.

  • Do you offer quantity discounts?

    Yes, we can offer quantity discounts depending on the order size. Quantity discounts start at 200 cookies.

  • How are the cookies packaged?

    Each cookie will be packaged in individual clear cellophane bags. The bags are then heat-sealed to maintain freshness. There is no additional charge for wrapping each cookie.

  • Return/Refund Policy

    Since these are custom orders, there are no exchanges or returns. However, we are happy to refund your payment in full if cancelled 30 days PRIOR to your event date.

    If cancelled LESS than 30 days before your event date, your payment will be kept in full with no partial refund.